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A group of Adobe employees are upset over the company’s decision to host its MAX annual conference in Florida, citing the state’s “hostile” laws against marginalized groups. Earlier this month, more than 500 Adobe employees signed an internal petition demanding the company reconsider the location of the annual conference, scheduled to take place in Miami later this year. As company leaders reiterated their commitment to Miami for this year’s event, some Adobe employees took to the Slack channel to express their dismay. “I’m shocked and disappointed at the lack of consideration in that call,” one of the employees wrote in the internal Slack channel. "Adobe MAX is a celebration of our community and a platform to showcase the incredible impact that creativity has around the world.
Persons: , Shantanu Narayen, David Wadhwani, , “ I’m, Ron DeSantis’s “, DeSantis, Jeremy Redfern, Ron DeSantis, Charlie Neibergall ‘, , Adobe’s, Erica Warren, ” Warren, Slack, Amy White, “ It’s, ” White Organizations: Adobe, Business, Disney, MAX, , AP, National Association for, Advancement of Colored People, Human Rights, Las, ” Adobe Locations: Florida, Miami, America, Los Angeles, London, Berlin, Tokyo, LA, San Diego, Las Vegas, ‘ Florida,
It already shut down the Amazon Care telehealth service in 2022, while disbanding Haven , a joint healthcare venture, in 2021. She said Amazon's healthcare business continues to grow and receive positive customer feedback. Less focus on senior healthcareAnother idea One Medical recently explored was to put less focus on the senior healthcare business. Still, for some One Medical employees, Amazon’s scrutiny is leading to growing frustration. “As Trent Green communicated to employees, One Medical employees will not return to physical offices at this time.
Persons: Big, Samantha Kruse, ” Kruse, Andy Jassy Chelsea Jia Feng, Neil Lindsay, ” Amazon’s Kruse, Amazon's Kruse, Lindsay, , Amir Dan Rubin, Kruse, Amazon’s, , Trent Green Organizations: Business, Amazon, Care, Amazon Health Services, Amazon's Pharmacy, Amazon Health, Iora Health, Iora, Locations: New York, Minneapolis, St, Petersburg , Florida, Francisco
Amazon’s One Medical is undergoing significant changes, following this week’s layoffs that cut hundreds of jobs . One Medical will also look for ways to take advantage of Amazon’s own corporate office space going forward. Green also announced in the email that Bjorn Thaler, One Medical’s CFO, will transfer to a new role that reports directly to Amazon’s healthcare boss Neil Lindsay. As part of the move, One Medical executives and teams across finance, legal, and technology will report to Amazon’s healthcare business, reflecting a tighter integration between the two companies. Amazon’s spokesperson said the reorganization will help One Medical better leverage Amazon’s resources and provide employees with more opportunities across Amazon’s healthcare business.
Persons: Trent Green, Green, Bjorn Thaler, Neil Lindsay, Thaler Organizations: Business, Amazon, Medical, State, Locations: New York City , Minneapolis, St, Petersburg, Francisco, Tri, New England, Maryland, Virginia, Pacific Northwest, Southwest, Southern California, Texas
The head of Amazon's healthcare business wants employees to know Tuesday's layoffs are part of a normal business cycle, not a sign of underperformance. He noted that other companies have also made similar job cuts lately, urging employees not to believe the "pundits" who may say negative things about Amazon's healthcare business. "As often happens with changes like this, some pundits may speculate that we're eliminating roles because our health care business is underperforming — don't believe this speculation. In a separate email on Tuesday , Lindsay highlighted the growth of Amazon's healthcare business, saying the layoffs were intended to "reposition resources" so the company can better invest in other growth areas. He also said Amazon integrated One Medical's finance, legal, and tech teams into Amazon's healthcare business as it looks to "realign resources."
Persons: Neil Lindsay, , Lindsay, we've Organizations: Service, Business, Amazon Health Services, Amazon, Pharmacy, Amazon Pharmacy, we've, Amazon Clinic Locations: U.S
Amazon's healthcare units, including One Medical and Amazon Pharmacy, are conducting fresh layoffs as part of a broader cost-cutting campaign, Business Insider has learned. The layoffs will impact "few hundred roles," Amazon's spokesperson confirmed in an email to BI. Amazon has started the year with a flurry of job cuts across a number of units including Twitch, Prime Video , Audible , and Amazon Pay. In an email to BI, Amazon's Amazon Health Services Senior Vice President Neil Lindsay confirmed the layoffs. "Unfortunately, these adjustments will result in the elimination of a few hundred roles within Amazon Pharmacy and One Medical.
Persons: Amazon's, Brian Olsavsky, Neil Lindsay, Lindsay, iRobot, Amir Dan Rubin Organizations: Amazon Pharmacy, Business, Amazon, Amazon Health Services, MGM
He also said stressed the healthcare business has seen steady growth across its Pharmacy, One Medical, and Clinic segments. Here's the full copy of Lindsay's email:Hi everyone,The past year has been incredibly exciting for all of our health care businesses, and we're seeing tremendous growth for Amazon Pharmacy, One Medical, and Amazon Clinic. We reinvented the Amazon Pharmacy experience throughout 2023 to make it more affordable and convenient for customers to get the prescription medications they need through RxPass, automatic coupons, partnerships, and more. We expanded Amazon Clinic nationwide, and since launch, the marketplace has seen a 96% customer satisfaction rating. Unfortunately, these changes will result in the elimination of a few hundred roles across One Medical and Amazon Pharmacy.
Persons: Neil Organizations: Amazon Pharmacy, Amazon Clinic, Pharmacy, CARE
Amazon's CFO Brian Olsavsky declined to say whether more layoffs are coming. Olsavsky said Amazon will make "very careful" investments. AdvertisementEven after cutting at least 27,000 jobs since late 2022, Amazon may not be done with layoffs. During a call with reporters on Thursday, Amazon's chief financial officer Brian Olsavsky declined to answer a question about whether layoffs are over and hinted even more job cuts may be on the table. This story is available exclusively to Business Insider subscribers.
Persons: Brian Olsavsky, Olsavsky, Organizations: Service, Business
Mark Zuckerberg has had quite the week
  + stars: | 2024-02-02 | by ( Dan Defrancesco | ) www.businessinsider.com   time to read: +5 min
In today's big story, we're recapping earnings from three tech giants: Meta, Apple, and Amazon. The big storyMeta's mega-winMark Zuckerberg is smiling: Its profit margins are much improved — and that's partly because of a shrinking headcount. Josh Edelson/AFP/Getty Images ; Isabel Fernandez-Pujol/ BIMark Zuckerberg has had quite the week. It lost $16 billion on the Metaverse in 2023, and Zuckerberg indicated more pain for years to come.) Following the success of Meta's "Year of Efficiency," Zuckerberg said that the company may never go back to large-scale hiring.
Persons: , Phil doesn't, Zuck, Mark Zuckerberg, Josh Edelson, Isabel Fernandez, Sarah Jackson, Meta, Zuckerberg, BI's Peter Kafka, Peter, Richard Drew, Wall Street's, Rufus, BI's Eugene Kim, Amazon, Aaron Schwartz, Diem, Dan DeFrancesco, Hallam Bullock, Jordan Parker Erb Organizations: Service, Apple, Business, Getty, Pujol, Meta, Amazon, Xinhua, Microsoft, Chevron Corporation, ExxonMobil, Cigna Locations: AFP, China, New York, London
Read previewMore people seem to be talking about canceling their Amazon Prime memberships. But new data suggests Prime membership growth may have bounced back in the US, after seeing a dip for the first time ever in 2022. The increase follows Prime's first-ever drop in membership growth in 2022, when CIRP said its survey data showed Prime "essentially stopped growing" in the US. "An increase in Prime members today means that more US consumers are finding Prime and therefore Amazon shopping is worth the investment in membership." Earlier this week, Amazon started showing ads on its Prime video streaming service for the first time.
Persons: , CIRP, Bradley Mattinger, Amazon's, Mattinger, Doug Herrington Organizations: Service, Amazon, Wall Street, Business, Consumer Intelligence Research Partners
Though he repeated Amazon's famous motto to "be customer focused, competitor aware," Carrigan said Spotify's move into Audible's core market creates a completely different dynamic. "A year ago we didn't have a subscription based, fully included competitor that has hundreds of millions of customers," Carrigan said. "A bit unprecedented"During the meeting, Carrigan claimed Audible hasn't had major price increases even while significantly boosting the value of its offerings. That puts Audible in a good position to go after both light listeners and hardcore audiobook customers, he said. "We also discussed how we are customer obsessed and competitor aware, reinforcing that Audible remains well-positioned for future growth and continued innovation."
Persons: Bob Carrigan, Carrigan Organizations: Business, Spotify, Audible's
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Audible CEO Bob Carrigan answered a barrage of employee questions. The heightened anxiety at Audible reflects broader concerns rippling through Amazon's workforce lately about continued job losses. That's even after the internet giant slashed thousand of positions in multiple rounds of layoffs since late 2022 . "We've made a lot of improvements, but we've got more work to do," Carrigan said during the meeting.
Persons: , Bob Carrigan, That's, We've, we've, Carrigan, I've Organizations: Service, Business, Amazon, Audible's, Adobe, Spotify
In today's big story, we're looking at how there's no more loyalty in corporate America between employers and their workers. Business Insider's Aki Ito, who has covered workplace trends better than anyone, dove into the deterioration of loyalty in corporate America. The best example of the deterioration of loyalty in corporate America these days is in Big Tech. AdvertisementOne year later, Big Tech's layoffs are back and could become the new normal, Business Insider's Peter Kafka writes. However, the best representation of the growing employee-employer chasm in Big Tech is at Google.
Persons: , hustleharder, Insider's Aki Ito, they're, Insider's Peter Kafka, Kali Hays, BI's Eugene Kim, Ashley Stewart, Long, Sundar Pichai, BI's Hasan Chowdhury, Brian Moynihan, Moynihan, Laura Labovich, Asher, Emerson, Bill O'Leary, there's, Frederic J . Brown, haven't, Christian Dior, Dan DeFrancesco, Diamond Naga Siu, Hallam Bullock, Jordan Parker Erb Organizations: Service, Big, Workers, Amazon MGM Studios, Big Tech, Google, OsakaWayne, Investment, New, Bank of America's, Fed, Washington, Getty, Meta, OpenAI Mafia, Shoppers, Spotify, Couture, United Airlines, The, Business Locations: America, Big Tech, Big, Bethesda, That's, Paris, New York, San Diego, London
The generative AI future will not be free
  + stars: | 2024-01-19 | by ( Alistair Barr | ) www.businessinsider.com   time to read: +6 min
Our paid AI futureToday, we're at the start of a similarly exciting new technology wave with generative AI. Even Google, the master of free online services, is considering paid subscriptions for some of its new AI offerings. So, why will generative AI offerings be paid from the start? One possible answer is that ads may not work as well in this new generative AI future. Charging for new generative AI services is one way to create new earnings.
Persons: , Chris Anderson, Stephen Colbert, Colbert, Alexa, Insider's Eugene Kim, Sundar Pichai, Bard chatbot, Oren Etzioni, Dave Limp, Etzioni, Goldman Sachs, Goldman Organizations: Service, Business, Facebook, YouTube, Google, Engadget, Alexa, Big Tech, Apple, Microsoft, Meta Locations: Silicon, we're
The team is working towards a June 30 launch deadline, and has been testing the underlying voice technology, dubbed "Remarkable Alexa," with 15,000 external customers, these people said. Internally, however, Amazon isn't satisfied with the performance of the new Remarkable Alexa yet. But the new Remarkable Alexa follows a more centralized structure, where language understanding and response generation use a single language model. The Classic Alexa team, for example, wants to protect their work by insisting on using what they built for the old Alexa, one of the people said. In addition to the subscription-based Alexa, Amazon is also working on a new Alexa product that can be used within a web browser, people familiar with the project told BI.
Persons: Alexa, Dave Limp, Rohit Prasad Organizations: Business, Alexa, Google, Apple, Intelligence, Amazon, Alexa Plus, Reuters
Silent sacking, Garrison told BI, "is how Amazon is going to reduce operational costs without negatively affecting the stock price. Some Amazon employees recently took to Slack to announce their resignations specifically over the return-to-hub policy. Another AWS employee told BI they feel like they are "doing the job of three people." Any suggestion to the contrary is untrue," the Amazon spokesperson said. Are you an Amazon employee or do you have insight to share?
Persons: they're, Justin Garrison, Garrison, wasn't, URA, hasn't, that's, Slack, RTO, we'd, They've Organizations: Service, Amazon, Business, BI, Amazon Web Services
This story is available exclusively to Business Insider subscribers. "That's a lot of growth," Hopkins said. Prime Video was the first to do a hiring freeze at Amazon in 2022 because the team was growing too fast, he added. Related storiesHopkins's comments show the exponential growth the Prime Video and MGM Studios team saw prior to Wednesday's layoffs. For years, Amazon has poured billions of dollars into its video streaming service, which is included in its Prime membership program.
Persons: Mike Hopkins, Hopkins, didn't Organizations: Amazon, MGM Studios, Business, BI, MGM, Football Locations: Amazon, headcount
Amazon is cutting 5% of the workforce at its Audible division, according to an internal email obtained by Business Insider. On Thursday, Audible's CEO Bob Carrigan wrote an email to his team notifying the "tough decision to reduce roles within our organization," the email said. The job cuts follow broader layoffs at other parts of Amazon this week. Internal messages suggest more job cuts in Amazon Pay and marketing roles, as BI previously reported . Amazon acquired Audible, which provides audiobooks and podcasts, for roughly $300 million in 2008.
Persons: Bob Carrigan, Carrigan, we've, It's, Eugene Kim Organizations: Service, Business, Amazon, MGM Studios, Pay, Global
"Q should be more polished, given how far behind we are," one of the Amazon employees told BI. An Amazon spokesperson said Q is not based on a single AI model, and its launch followed standard operating procedure. They said Q primarily used Claude Instant 1.2, a cheaper, lighter, and faster version of the AI model that was released in August. More approachable, but too simpleCurrently, Amazon Q is only offered in preview mode to select customers. Some AWS employees, however, say it feels like the company is in a mad dash to release new products, even if they are subpar.
Persons: , Q, That's, Anthropic's Claude, It's, Google's Bard, Claude, Andy Jassy, Richard Brian Bedrock, Dario Amodei, Anthropic, Randall Hunt, Hunt, Corey Quinn, Quinn, Amazon's Trainium, Adam Selipsky, Selipsky, Amazon's Organizations: Service, Amazon, Business, Microsoft, Google, Claude, AWS's, Oracle, Duckbill, Nvidia, AWS
Many Nvidia employees have become incredibly rich after the company's stock is up by about 1,200% over the past five years. Nvidia employees are also rarely put on performance-improvement plans, unlike some of its competitors, such as Amazon . Despite a growing number of companies launching their own in-house chips, Nvidia employees say they don't feel the competitive pressure yet. Three Nvidia employees, however, told BI that those chips never came up in customer conversations because, in their view, of Nvidia's superior performance. In other ways, Nvidia employees haven't let their riches go to their heads.
Persons: , It's, Jensen Huang, Huang, he's, Jim Herd, Herd Freed Hartz, Herd, we're, Glassdoor, He's Organizations: Service, Nvidia, Business, AMD, Intel, Big Tech, Microsoft, Amazon, Employees, BI, Lamborghini, Meta Locations: Silicon
Just nine months after closing its deal to acquire One Medical, Amazon is exerting more control over the primary care provider's employee pay. Prior to the Amazon acquisition, One Medical gave stock grants without baking in any growth assumptions. Like One Medical, Amazon reinforces this through its competitive total compensation program which, for corporate employees, typically includes base pay and restricted stock units (RSUs). As One Medical is now part of Amazon and can no longer grant employees One Medical stock, we are transitioning employees to Amazon's stock-based compensation model. Amazon's pay policy has long been a source of frustration for many employees.
Persons: Christine Morehead, Morehead, Dawn Brun, Slack Organizations: Business, Medical, BI, Amazon, Amazon's
Some Amazon Web Services employees are concerned about a large number of departures among its senior engineers. At last month's internal staff meeting for AWS, VP of infrastructure services Prasad Kalyanaraman answered an employee question about turnover among senior engineers, according to a transcript of the meeting obtained by Business Insider. It is one of the many challenges AWS employees are currently dealing with, alongside slowing growth and a more bureaucratic culture, as BI previously reported . As we've previously told Insider, attrition among AWS employees has declined in recent years and to suggest anything otherwise is inaccurate. Amazon unveiled Amazon Q this week, an AI chatbot for businesses, and previously launched CodeWhisperer, a coding assistant for developers.
Persons: Prasad Kalyanaraman, Kalyanaraman, Rob Munoz, we've, Prasad, Munoz, Peter DeSantis, DeSantis, Charlie Bell, Rachel Thornton, Chris Vonderhaar Organizations: Web Services, Business, Amazon's, AWS
AdvertisementIn today's big story, we're looking at the growing tension at AWS with rising employee burnout. Just like OpenAI's ChatGPT or Google's Bard, Amazon Q is a generative AI chatbot users can talk to like a human. Amazon Web Services, which developed Amazon Q, announced the new product under the fanfare of its annual event in Las Vegas, AWS re:Invent. Business Insider's Eugene Kim, our resident Amazon expert, has a report on the growing tension and burnout among AWS employees. Jon Krause for InsiderThe burnout at AWS reminds me of another company at the top of its field facing turmoil: Goldman Sachs.
Persons: , you've, Taylor, Pena Popo, Noah Berger, Bard, Insider's Eugene Kim, ChatGPT, Jon Krause, Goldman Sachs, Goldman, David Solomon, haven't, BI's Dakin Campbell, Bethany McLean, Goldman aren't, Goldman's, Sylvain Gaboury, Patrick McMullan, Slaven, The New York Times Elon Musk, Tesla, They've, Joe Santagato, Elon Musk, Drazen, Dan DeFrancesco, Naga Siu, Hallam Bullock, Lisa Ryan Organizations: Spotify, Getty, Web Services, Microsoft, Goldman, Slaven, The New York Times, Amazon, Business, American Express, Federal, Paris, Paralympic, Kroger, Dell Locations: Las Vegas, Austin , Texas, New York City, San Diego, London, New York
AWS's growth rate has slowed and its SMB sales unit will likely miss 2023 targets, sources say. AWS built a lead in cloud computing by better catering to startups and small businesses than rivals. The Amazon Web Services team responsible for selling services to startups and small businesses is struggling to meet its 2023 sales goals, two people with direct knowledge of the situation tell Business Insider. One believes the SMB team will surely miss its targets and said managers are facing mounting pressure to improve their numbers. Both people requested anonymity because they are not authorized to speak to the press.
Organizations: Web Services, AWS, Business
For Amazon, AWS is more important than ever. Targets missedAWS is falling short of reaching sales goals in its startups and small-business segments, two employees told BI. Burnout and attritionSeveral AWS employees also pointed to high turnover as a major point of concern. AWS employees told BI it still remains to be seen how all these changes will manifest in the months to come. "The most significant single sentiment we feel is uncertainty," one of the AWS employees told BI.
Persons: Matt Garman, Garman, Mark Shmulik, Bernstein, Rob Munoz, Munoz, Charlie Bell, Rachel Thornton, Chris Vonderhaar, Peter DeSantis, DeSantis, Andy Jassy Mike Blake, AWS's, Prasad Kalyanaraman, Kalyanaraman, Amazon's, Bard, Adam Selipsky, Adam Selipsky Noah Berger, Selipsky, Andy Jassy, Jeff Bezos, Jassy, Geekwire Organizations: Amazon Web, AWS, Business, Amazon, SMB, Enterprise, Reuters, Microsoft, Google, BI Locations: Las Vegas, AMZN's, billings
Amazon is offering a steep increase in pay for some of its frontline workers who choose to put in additional hours during the upcoming holiday shopping season. Amazon has long offered a host of incentives to attract more workers during the all-important holiday shopping period. But Avalanche stands out for its lofty premium of $10 per hour, which is nearly 50% higher than the $20.50 average hourly pay Amazon's frontline workers receive. That was a major bump from last year when Amazon said it would hire 150,000 additional frontline workers during the crucial holiday shopping period. It is simply "one of many programs" that Amazon offers its frontline workers during the holidays, and it's only available at select facilities, Stephenson added.
Persons: Amazon, Sam Stephenson, Stephenson Organizations: Amazon, Business, Avalanche, Amazon's
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